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You can buy items online via a secure credit card ordering system. We accept VISA, MASTERCARD, VISA ELECTRON, DELTA cards. Please note we can process your order via telephone on 01642 498772 and 01429 836689.
All of our order processing is carried out using British Pounds Sterling. We display prices in Euros for information only and this is an estimate using local currency conversion rates at the time of processing. All orders placed in countries using Euros will be converted from Pounds Sterling to Euros by your card provider.
Due to increasing issues with fraud with online orders, especially from outside the UK, Tim Jenkins Golf reserves the right to decline any order that we deem not to be genuine. If this is the case an alternative method of payment can be discussed.
Payment will be taken when your card is processed. If you receive a notification for any reason the card has been unsuccessful then no payment will be taken from your card and we will contact you for further details.
Gift vouchers must be redeemed online at www.timjenkinsgolf.co.uk within 180 days of purchase and cannot be used for orders already placed. If the value of the order exceeds the value of the gift voucher, the balance must be paid by credit or debit card. Unused parts of a voucher can be used against further purchases.
All online orders are processed securely using 128bit SSL encryption and totally secure. Our payment processing is carried out by Paypoint.
Tim Jenkins Golf aims to provide the highest level of customer service. If you feel that we have not met that aim, then please e-mail us on firstname.lastname@example.org. Your initial complaint will receive a response within 5 working days, informing you of time scales to address your complaint. Your complaint will be dealt with fairly and as quickly as possible, in a confidential manner. If the complaint cannot be resolved immediately you will receive a weekly update on progress. Any information gathered through this procedure is used to monitor and improve our operating practices and procedures.
We can be contacted on 01642 498772 or 01429 836689 between
8.30am-7pm, calls charged at your telephone providers normal rates.
Our postal address is:
Tim Jenkins Golf
Tim Jenkins Golf
All items have a 7 day money back guarantee. However if you are dissatisfied with your item, returns will be dealt with upon receipt unused and in its original packaging to the above address. This excludes custom fitted clubs or goods ordered from the supplier warehouse specifically to honour orders. Please note we cannot refund postage & packaging charges.
The statutory rights of the consumer are not affected by the terms of our service.
If for any reason you need to cancel your order please phone us on 01642 498772 02 01429 836689 as soon as possible. However, as we endeavour to ship your order very quickly, it may not always be possible to cancel your order. If an item is cancelled whilst in transit, a minimum £20 re-direction charge will be made for return of the goods back to us without receipt. If this is the case, please follow the returning goods procedure.
We have split returns into two sections these are Faulty Goods or Unwanted Goods:
If you receive an item that is damaged, please inform us within 7 days of receipt of the goods. We will offer either a replacement item to be sent, or a full refund for the item(s) only -postage excluded. If you request a refund we would ask that the faulty item(s) is/are returned within 14 days. If you require an exchange we will replace goods deemed faulty to ensure this deadline is met. We reserve the right to get a manufacturers inspection before we refund or exchange to verify an official decision of some complaints.
You have the right to cancel your order within 7 working days commencing the day after you receive your goods. The unwanted item(s) must be returned undamaged and in original packaging to receive a full refund in the form of credit voucher. We will refund the cost of the item(s), excluding courier costs, and that you return in the above condition, within 14 days from the e-mail notification of your intention to cancel (this must be within 7 days of receipt of goods). This excludes custom fitted products. If you have ordered the wrong size or goods do not fit then we will gladly exchange within 14 days of receipt, you must notify us and return the goods to us with a covering letter or return address and resending charge of £6.99 for UK mainland, £19.00 British Islands & Highlands, £15.00 for Europe. In the unlikely event you order custom fitted clubs and they are unwanted for any reason a 10% surcharge will apply. We will not refund unwanted custom fitted clubs under any circumstances after you take delivery and it is your responsibility to order correctly at the time of ordering your club selection so please check your order.
For all orders we use Federal Express. For very small
packages (i.e. Gloves and Caps) we use Royal Mail. It is
the consumer’s responsibility to provide us with an address where
delivery can be signed for in reasonable time. Please be
understanding with us or Federal Express if they try to deliver and
you know you are not going to be at home. We can only send on
the information we are given. When an item is despatched an
email explains your order is on its way. The despatch of goods
from order is usually within the following timescales - UK mainland
- 3 to 4 working days (unless there is a delay issue where we will
notify you via e mail).
We do not ship outside of Europe.
For redirection to a different address when the parcel has already been sent will cost a minimum of £20. It is the consumers responsibility to accept goods, and we send to the address provided.
Our standard delivery charges are as follows:-
Mainland UK - £5.95
British Islands & Highlands - £19.00
All of our prices are inclusive of VAT.
Please note that due to our on-line policy with Powakaddy and Hill Billy products, we cannot ship outside of the UK and Ireland. For International Customers please refer to the relevant country/ distributor on the Powakaddy web site www.powakaddy.co.uk | www.hillbilly.co.uk.
Tim Jenkins Golf is incorporated in England (UK) Company No. 4805106
VAT registration No. is 409 2756 43
Tim Jenkins Golf acknowledges that all trademarks and logos displayed on this website are the intellectual property of the associated company or organisation and they are presented as so. All Powakaddy trademarks and logos are the intellectual property of Powakaddy International Limited.